Return Policy

Makeup

At Mashai Beauty, we value our customers and your satisfaction is very important to us. We will gladly accept exchanges only, on liquid matte lipsticks within 14 days starting from the date the item is received.

We do not offer refunds on makeup, including Glow & Steady Lip Gloss Kit.  All sales are final.

You have up to 14 days from the time you received the product(s) to request an exchange on merchandise at the same price as your original purchase. 

We encourage you to follow us on Instagram where you can see different looks of the makeup shades we offer being worn to assist you with choosing the right color.

Skincare

We understand that everyone’s skin is different which may cause products to react differently to different skin types. We will gladly accept refunds for skincare items only. You have up to 14 days starting from the date you receive the product to request a return. After 14 days there are no exceptions and the return will not be accepted.

Customers are responsible for all return shipping costs.

If you would like to request a return please email us at customerservice@demo.pnclogos.com

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