Returns & Refunds

Please Read Carefully

Refunds and exchanges are offered on U.S. orders only within 14 days.  We do not offer exchanges for Canada orders, refunds only to the same form of payment.

You have up to 14 days from the time you received the product(s) to request a refund or exchange.  Customers are responsible for all return shipping costs.

Please mail your returns to:

Mashai Beauty
P.O. Box 1214
Glendale, CA 91209

Please specify the color(s) and/or item(s) you would like to exchange your item(s) for.  The item you are exchanging must be the same amount as the one you originally purchased.

We offer exchanges only on liquid lipsticks within 14 days starting from the date you received the product(s).

You may request a refund for any other item(s) within 14 days only.

Your refund will be processed once we receive and approve your return. The refund back to your original form of payment can take anywhere from 7 to 10 business days to appear back on your account and possibly longer for Canada orders, depending on your bank.

We have the right to refuse any exchanges/refunds that have been completely used.

There is no option for return after 14 days.  After 14 days all sales are final.


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